Pre-Consultation Administration

Preparing for a behaviour consultation is often a job rushed. Done properly and with the understanding that actually it is in the preparation phase that the key differences between a training one2one and a behaviour consult begin to stand out, is fundamental if you want success and change for your clients.

Behaviour cases, which tend to be cases where the practitioner is expected to modify or change behaviour and where the behaviour is very often abnormal (in frequency or intensity) or is inappropriate, are more expensive and take longer. They are also more risky in terms of damage to the dog, the public, the owner as well as the practitioner. The are also some of the most rewarding work we do as people who train dogs.

One of the biggest mistakes we see practitioners make is the pre-consultation process. Things like deposits not being taken, processes and schedules not being communicated properly to the client as well as history forms that add no real value too often turn behaviour consults into a glorified cup of tea and teaching session with an owner. But they should be so much more than this.

The Consultation in person seminar was one of the most popular seminars Jo-Rosie offered. Now, we have laid out every part of that process in finite detail for you to study and use. This practically inspiring and quite frankly game changing verse includes the following:

The Checklist of Pre-consultation : a downloadable checklist with every step of pre consultation work that needs to be carried out in order

Behaviour Etiquette : A 101 guide explaining how to conduct yourself during a consult

The Case Hierarchy : Our complete by order guide to gaining experience the right way

The Case Hierarchy Downloadable Experience Checklist : What you need to know, what you need to be able to spot and what you should know how to training in order to carry out different types of behaviour case

Initial contact : How to make the initial contact with a client

History form analysis : How To create and analyse history forms that enhance your ability to carry out effective and impressive behaviour consultations

Remote consults : How to take your consults online and what we see as the perfect online/offline mix

Rescue intake forms : What should a rescue centre be asking from someone wanting to give up their dog and what’s it got to do with behaviour

PLUS

Templated emails to how you carry out superb and organised pre consultation work including

• Initial contact email
• History form receipt email
• Payment made receipt email
• Request for veterinary history email
• Remote consult booking email
• Post initial remote consult email
• Post in person consult email